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FAQ

  • What types of events do you cater to?
    We cater to all kinds of events! Whether it’s a wedding, corporate event, birthday party, anniversary, festival, or any other special occasion, we have the equipment and expertise to make your event unforgettable.
  • What areas do you serve?
    We proudly serve throughout the state of South Carolina. If you’re located out of state, give us a call – we’d be happy to coordinate with you!
  • Do you offer delivery and setup services?
    Absolutely! We provide full delivery, setup, and teardown services to ensure your event runs smoothly. Our professional team handles everything, so you can focus on enjoying your event.
  • How do I make a reservation and what is the payment process?
    Making a reservation is easy! You can book online using our Book Now button. We require a 25% deposit to secure your date and equipment. The remaining balance is due 1 week prior to your event date. We accept all major credit cards and cash payments.
  • What if my event goes longer than expected?
    We understand that events can sometimes run longer than planned. If you anticipate needing the equipment for additional time, please let us know as soon as possible. We’ll do our best to accommodate your needs and discuss any additional charges based upon your rental selection.
  • Do you provide support during the event?
    Yes, we offer on-site support for The Cheerful Experience, The Charming Experience, and Charm & Cheer Bundle to ensure everything operates and runs smoothly. Each of these rentals include an event attendant to assist with all equipment needs and charm your guests. Our team can be present to assist with any technical issues, equipment operation, or unexpected needs that arise during your event, so you can focus on enjoying the occasion. For rentals outside of those mentioned above, the rental type is drop off/ pick up style. Our team will be available via phone, text, and email for assistance during your event.
  • How do you handle special requests or custom orders?
    We love bringing unique visions to life! If you have special requests or need custom items, let us know. We’ll work closely with you to understand your needs and do our best to source or create the perfect elements to enhance your event.
  • How does the photo booth rental process work?
    It’s simple! First, select the Experience Package you desire and any add ons. We offer 3 packages featuring a photo booth rental experience with unlimited digital downloads of your photos. All rentals include booth delivery, set up, and tear down. During your booking process, our support team will schedule a consultation to plan your rental customizations, photo layouts, and event details to ensure your vision comes to life!
  • What types of photo booths do you offer?
    We offer a Selfie style open air photo booth featuring digital downloads of your photos. Our booth has customizable and unique features including custom photo framing, GIFs, Boomerangs, Glam Mode, Stickers, Filters, and Emojis, and more! Each type provides a unique experience to fit the theme and vibe of your event. - Add on the Video Guestbook for your guests to record video messages for you to keep forever!
  • Can we customize the photo booth picture for our event?
    Absolutely! We offer customizable photo frames, props, and logos for your event. You can add your event logo, name, or any special messages to the photos.
  • How long does setup and teardown take?
    Setup typically takes about 1 hour, and teardown takes about 30 minutes. Our team will coordinate with you to ensure we arrive well before your event starts and remove the equipment quickly after it ends.
  • What if the photo booth stops working during the event?
    We provide an on-site attendant to assist with the photo booth throughout the event if you book the Glam Experience. If any issues arise, they’ll address them promptly to ensure minimal disruption and keep the fun going. For those opting to use the standard drop off/pick up style rental, we offer on-call support via phone and text for any unexpected emergencies.
  • What space and power requirements are needed for the photo booth?
    Our photo booths typically require a space of about 8x8 feet and access to a standard electrical outlet. If you’re unsure about the space, we can help you determine the best setup during our consultation.
  • How do guests share their photos? Can guests share their photos on social media, text, and ?
    We have a number of sharing capabilities! Your guests can instantly share their photos via email, text, or directly to social media platforms like Facebook and Instagram.
  • Do you provide props for the photo booth?
    Yes, we offer a wide selection of fun and themed props to enhance the photo booth experience. If you have a specific theme in mind, we can also provide customized props to match.
  • How many photos can be taken during the rental period?
    There’s no limit to the number of photos that can be taken during your rental period. Your guests can take as many photos as they like for digital download!
  • Can we get a digital copy of all the photos taken?
    Yes, after your event, we’ll provide you with a digital gallery of all the photos taken. You can download and share these memories with your guests after the conclusion of your event!
  • What is an audio guestbook?
    An audio guestbook is a unique and interactive way for your guests to leave personal messages and well-wishes. Instead of writing in a traditional guestbook, guests pick up a vintage-style phone and record their messages for you to listen to and cherish later.
  • How does the audio guestbook work?
    It’s simple! Guests pick up the phone, listen to a custom greeting, and then record their message. Once they hang up, their message is saved. After the event, we provide you with all the recorded messages in a digital format.
  • Can we customize the greeting message?
    Yes, you can provide your own custom greeting or choose from our pre-recorded options. This allows you to add a personal touch and set the tone for the messages your guests will leave.
  • How long can each message be?
    Each message can be up to 2-3 minutes long. This gives your guests plenty of time to leave heartfelt messages, share stories, or simply wish you well.
  • How do you ensure the quality of the recordings? Is it easy to use?
    Our audio guestbooks use high-quality recording equipment to ensure clear sound. We also provide instructions to guests on how to speak into the phone for the best results. Guests simply pick up the phone, listen to the greeting, and start recording. It’s a fun and interactive experience that everyone can enjoy.
  • What happens if the phone stops working during the event?
    Our audio guestbooks are reliable, but if an issue does arise, we offer on-call support to assist you. We’ll troubleshoot over the phone or send a technician if needed to ensure minimal disruption
  • How much space and power is needed for the audio guestbook?
    The audio guestbook requires minimal space, about the size of a small table, and access to a standard electrical outlet. It’s designed to fit seamlessly into your event decor.
  • Can we rent the audio guestbook for outdoor events?
    Yes, the audio guestbook can be used for outdoor events as long as it’s protected from the elements. We recommend placing it in a covered area to ensure it stays dry and functions properly.
  • How do we receive the recordings after the event?
    After your event, we’ll compile all the recorded messages and provide them to you in a digital format via USB Drive. This way, you can easily listen to, download, and share the messages.

Contact

Email: kfoster@charmcheerrentals.com
Business Phone: 803-216-1628

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© 2024 Charm & Cheer Rentals

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